Privacy Policy

Studio Bilby (studiobilby.com) is owned and operated by Studio Bilby Group. We are committed to ensuring that your privacy is protected. This privacy policy sets out how we use and protect any information that you give us when you use our website. We may change this policy from time to time by updating this website page.

What information do we collect?

When a purchase is made we ask for your contact information including name, email address, a delivery address and payment information. Whilst browsing our website, we will automatically receive your computer’s ip address which helps to provide us with information to learn about your browser and operating system.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@studiobilby.com

What do we do with the information we gather?

Your data helps us to understand your needs and helps to provide you with a better service. We may occasionally send out emails concerning new products, special offers or other information which we think you may find interesting using the email address which you have provided. We will not disclose any of your information to any third parties except in a situation where it is part of providing a service to you. This includes arranging for a product to be made, sent to you, carrying out security checks and for the purposes of customer research or when you have given us permission to do so.

Third party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Security

We are committed to ensuring that your information is secure, we take reasonable precautions and follow industry best practices to make sure it is not appropriately lost, misused, accessed, disclosed, altered or destroyed. We may disclose your personal information if we are required by law to do so or if you violate our terms of service.

Cookies

Refer to our Cookie Policy.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our privacy compliance officer at hello@studiobilby.com.